We know you'll love our tea, but we also know you might have some questions while you're placing your order. If your question is not answered on this page, please feel free to contact us.
You can pick up your teas from us at our warehouse location at Unit 115, 11769 40th St SE or at Greater Goods in Bridgeland. Both of these locations are available to select at checkout and will waive your shipping fee!
35-50g bags will often ship within 2-3 business days. Baby and bridal shower favours have a processing time of 5-7 business days. Wedding favours will be ready for pick up or shipping within approximately 3 weeks from the date of order. If you are picking your order up at Greater Goods, please note that our drop off day is typically Thursdays. This means that your order will be prepared within the window, but may not be dropped off until the following week.
Shipping costs depend on the weight of your order and your location. You can add products to your cart and then partially check out (to the address stage, prior to payment) to see what your order would cost to ship.
Most of our teas are not organic. Our teas and ingredients are grown to EU conventional standards, which are a lot higher than Canadian and American standards. This means that our teas do not contain the high level of agricultural residues or additives that many supermarket brands do. We do, however, occasionally carry organic teas. You can also choose an organic tea for wedding or party favours at a small additional cost.
All of our teas contain no animal by-products and are made of plants, fruit, and spices. They are vegan, but not certified.
The only allergen that you may find as an ingredient in our teas are nuts, mostly almonds (such as in Marzipan or Mulled Cider). We do not have peanuts in any of our teas. We do not use soy (including soy lecithin found in many popular commercial teas), milk, gluten, etc. in any of our processes, however we cannot completely guarantee that they have not come into contact with these items as our warehouse does process other products.
Once you open the bag, your tea will taste great for 2 years. This is the recommended shelf life for loose leaf tea. After that period of time, it won't have gone bad, but it won't be as flavourful.
We include steeping instructions on all of our 35-50g bags of tea. These are guidelines only and are a great place to start on your way to brewing the perfect cup of tea. If you want a stronger brew, use more tea leaves. Don't leave your tea steeping for a longer period than the bag suggests as this may make your tea bitter!
You can get our delicious loose leaf tea blends directly from us, or from one of our wonderful retailers.
Sometimes we discontinue teas to make room for new stock! If your favourite tea is no longer available, please get in touch with us and we will see what we can do. Often we still have the ingredients available to create it for you!
Yes, this is often possible, however you may incur a rush fee on your order if we need to quickly bring in any additional materials for you. Please email us and we'll see what we can do!
We want you to be happy with your purchase. If you have an issue with your tea, please contact us. As our tea is a food product, we cannot accept returns for health and safety reasons. Customized favours are non-refundable. If your tea arrives damaged, please get in touch with us immediately.